Privacy Policy
INTRODUCTION
Welcome to Win Matrix Pro. This Privacy Policy explains how STYLARIS LTD (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website or use our services from within Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is designed to help you understand: – What personal information we collect – How we use your information – Who we share your information with – Your privacy rights and choices under Australian law – How we protect your information This Privacy Policy applies to all Australian users of our website and services. If you access the service from another jurisdiction, you do so at your own risk and are responsible for complying with local laws. Last Updated: October 2025 By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us at support@winmatrixpro.com.
INFORMATION WE COLLECT
We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories: INFORMATION YOU PROVIDE DIRECTLY Account Information: – Name, username, and email address – Date of birth and age verification information – Password and security credentials – Profile preferences and settings – Gender (optional) – Communication preferences Contact Information: – Email address and phone number – Mailing address (if applicable) – Any information you provide when contacting customer support – Communication history with our support team, including chat transcripts and call recordings Verification and Identity Information: – Government-issued identification documents (driver’s license, passport, state ID) – Proof of address (utility bills, bank statements) – Payment verification documents – Age verification documents – Video or photo identification (for KYC/verification purposes) Payment Information: – Limited credit/debit card information (last 4 digits, card type, expiration date) – Payment method details – Transaction history – Billing address Note: Full payment card details are processed securely by our third-party payment processors and are not stored on our servers. Gaming and Activity Information: – Game play history and activity – Virtual currency balances and transactions – Achievement and progress data – Loyalty program participation and points – Bonus usage and promotional participation – Tournament participation and results – Win/loss records and statistics INFORMATION COLLECTED AUTOMATICALLY Device and Technical Information: – IP address and general location (city, state, country) – Device type, model, and operating system – Browser type and version – Device identifiers (advertising ID, device ID) – Screen resolution and device settings – Network and connection information – Time zone and language preferences Usage and Analytics Information: – Pages visited and features used – Time spent on pages and in app – Click patterns and navigation paths – Referring and exit pages – Search queries within our site – Error logs and performance data – Session duration and frequency of visits Cookie and Tracking Information: – Cookie identifiers – Web beacon and pixel tag data – Local storage data – Analytics and advertising IDs For detailed information about cookies, please see our Cookie Policy. INFORMATION FROM THIRD PARTIES We may receive information about you from: – Identity verification services – Payment processors and financial institutions – Analytics and advertising partners – Social media platforms (if you choose to connect your accounts) – Anti-fraud and security service providers – Public databases and data aggregators – Marketing partners and affiliates
HOW WE USE YOUR INFORMATION
We use the information we collect for various business purposes, as described below: TO PROVIDE AND MAINTAIN OUR SERVICES – Create and manage your account – Process your registrations and verify your identity – Provide customer support and respond to your inquiries – Enable you to participate in games and features – Manage loyalty programs, bonuses, and promotions – Process virtual currency transactions – Send you important service notifications and updates – Maintain and improve our website and services FOR SECURITY AND FRAUD PREVENTION – Verify your identity and age (18+ compliance) – Detect, prevent, and investigate fraud and security threats – Monitor for suspicious or unauthorized activity – Enforce our Terms of Service and other policies – Comply with legal and regulatory requirements – Protect the rights, property, and safety of our users and others – Conduct security audits and risk assessments FOR ANALYTICS AND IMPROVEMENT – Analyze how users interact with our services – Understand user preferences and behavior patterns – Improve website functionality and user experience – Develop new features and services – Conduct research and data analysis – Test and optimize our services – Generate aggregate statistics and reports FOR MARKETING AND COMMUNICATIONS – Send you promotional offers and special deals (with your consent where required) – Provide personalized content and recommendations – Deliver targeted advertising – Conduct surveys and gather feedback – Send newsletters and updates about our services – Notify you about tournaments, events, and new games – Manage referral programs FOR LEGAL AND COMPLIANCE PURPOSES – Comply with applicable laws and regulations – Respond to legal requests and court orders – Enforce our agreements and policies – Resolve disputes and claims – Maintain records as required by law – Conduct audits and compliance reviews – Protect against legal liability FOR BUSINESS OPERATIONS – Manage our business operations – Conduct internal administration – Perform accounting and financial reporting – Facilitate mergers, acquisitions, or asset sales – Manage vendor and partner relationships
LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds: CONTRACTUAL NECESSITY We process your information to perform our contract with you (our Terms of Service), including: – Providing our services and features – Processing transactions – Managing your account – Delivering customer support LEGITIMATE INTERESTS We process your information based on our legitimate business interests, such as: – Preventing fraud and enhancing security – Improving our services and user experience – Conducting analytics and research – Marketing our services (subject to your opt-out rights) – Managing our business operations We balance these interests against your privacy rights and do not process your information where your rights override our interests. CONSENT For certain processing activities, we rely on your consent: – Marketing communications (where required by law) – Non-essential cookies and tracking – Sharing data with certain third parties – Processing sensitive personal information (where applicable) You can withdraw your consent at any time through your account settings or by contacting us. LEGAL OBLIGATIONS We process your information to comply with legal requirements: – Age verification and identity verification – Anti-money laundering (AML) compliance – Know Your Customer (KYC) requirements – Tax reporting obligations – Responding to legal requests and court orders – Regulatory compliance VITAL INTERESTS In rare cases, we may process information to protect vital interests: – Preventing harm to individuals – Responding to emergencies – Protecting public health and safety
HOW WE SHARE YOUR INFORMATION
We may share your personal information with the following categories of third parties: SERVICE PROVIDERS We share information with trusted service providers who perform services on our behalf: Technology and Infrastructure: – Cloud hosting providers (server and database hosting) – Content delivery networks (CDNs) – Website and application hosting services – Data storage providers – IT support and maintenance providers Payment and Financial Services: – Payment processors and gateways – Banks and financial institutions – Payment fraud detection services – Transaction monitoring services Identity Verification and Security: – KYC (Know Your Customer) verification services – Age verification providers – Fraud detection and prevention services – Security and anti-cheat services – Anti-money laundering (AML) compliance services Analytics and Marketing: – Google Analytics and other analytics providers – Hotjar and user experience analysis tools – Marketing automation platforms – Email service providers – Advertising networks and partners – Social media platforms Customer Support: – Customer support software providers – Chat and communication tools – Ticketing systems – Call recording and quality assurance services BUSINESS PARTNERS – Game content providers and developers – Loyalty program partners – Promotional and marketing partners – Affiliate marketing partners – Tournament and event sponsors LEGAL AND COMPLIANCE We may disclose information when required by law or to protect our rights: – Law enforcement and government authorities – Regulatory bodies and gaming commissions – Courts and legal counsel – Auditors and compliance consultants – Tax authorities BUSINESS TRANSFERS In connection with business transactions: – Potential buyers or investors (during due diligence) – Successors in the event of merger, acquisition, or asset sale – Advisors and professionals facilitating business transactions AFFILIATE COMPANIES – Parent companies and subsidiaries – Related entities under common control – Joint venture partners WITH YOUR CONSENT – Any other parties you authorize us to share your information with – Social media platforms when you choose to share content AGGREGATED AND DE-IDENTIFIED DATA We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you: – Industry reports and benchmarks – Research and academic institutions – Business analytics and insights – Public statistics All third parties with whom we share your information are contractually required to: – Use your information only for the purposes we specify – Implement appropriate security measures – Comply with applicable privacy laws – Not sell or share your information without authorization
YOUR PRIVACY RIGHTS
Under the Privacy Act 1988 (Cth) you have the following rights in relation to your personal information held by Win Matrix Pro: Right of Access: You may request confirmation of whether we hold personal information about you and obtain a copy of that information, subject to permitted exceptions. Right of Correction: If your personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct or update it. Where we decline to amend the information, we will explain why and note your correction request on the record. Right to Withdraw Consent: Where we rely on your consent (for example, to send marketing communications), you can withdraw that consent at any time via account settings or by contacting support@winmatrixpro.com. Right to Restrict and Object: You may ask us to cease using your personal information for direct marketing and we will honour that request promptly. You may also object to certain processing where it impacts your privacy unreasonably. Right to Lodge a Complaint: If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or 1300 363 992. How to Exercise Your Rights: 1. Email support@winmatrixpro.com with “Privacy Enquiry” in the subject line. 2. Provide sufficient details for us to verify your identity (such as account email and recent activity). 3. Describe the right you wish to exercise and the information relevant to your request. We aim to respond within 30 calendar days. Where additional time is required, we will inform you and explain the reasons for the delay. We may request supplementary information to verify your identity or clarify the scope of your request.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. RETENTION PERIODS Active Accounts: – We retain your information for the duration of your active account – You can request deletion at any time, subject to legal obligations Closed Accounts: – Account data: Up to 6 years after account closure – Transaction records: 7 years (for tax and financial compliance) – Communication records: 3-7 years (based on legal requirements) – Marketing data: Until you opt out, or as required by law Legal and Compliance: – Information required for legal compliance may be retained longer – Dispute-related information: Duration of dispute plus applicable statute of limitations – Audit and compliance records: As required by regulatory authorities Usage and Analytics Data: – Generally retained for shorter periods (6-24 months) – May be retained longer if used for security or service improvement – Aggregated/anonymized data may be retained indefinitely Deletion and Anonymization: – After retention periods expire, we securely delete or anonymize information – Some information may be retained in backup systems for limited additional time – De-identified information may be retained for analytics and research FACTORS AFFECTING RETENTION We consider the following factors when determining retention periods: – Legal and regulatory requirements – Statute of limitations for potential claims – Business operational needs – User account status – Nature and sensitivity of information – Security and fraud prevention needs – Technical limitations of our systems You can request deletion of your information at any time by contacting Win Matrix Pro, subject to our legal obligations to retain certain information.
DATA SECURITY
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. TECHNICAL SAFEGUARDS Encryption: – SSL/TLS encryption for data in transit – AES encryption for sensitive data at rest – End-to-end encryption for payment information – Encrypted database storage – Secure key management systems Access Controls: – Role-based access control (RBAC) – Multi-factor authentication (MFA) for administrative access – Principle of least privilege – Regular access reviews and audits – Secure password policies Network Security: – Firewalls and intrusion detection systems – DDoS protection and mitigation – Virtual private networks (VPNs) for remote access – Network segmentation and isolation – Regular security monitoring and logging Application Security: – Secure coding practices – Regular security testing and vulnerability assessments – Penetration testing – Code reviews and security audits – Web application firewalls (WAF) ORGANIZATIONAL SAFEGUARDS Personnel: – Background checks for employees with data access – Confidentiality and non-disclosure agreements – Regular security awareness training – Clear security policies and procedures – Incident response team and protocols Data Handling: – Data minimization principles – Privacy by design and by default – Secure data disposal procedures – Vendor security assessments – Regular compliance audits Physical Security: – Secure data center facilities – Access control systems – Video surveillance – Environmental controls – Disaster recovery and business continuity plans MONITORING AND RESPONSE Continuous Monitoring: – 24/7 security monitoring – Automated threat detection – Log analysis and SIEM systems – Regular security assessments – Vulnerability scanning Incident Response: – Documented incident response plan – Rapid response team – Breach notification procedures – Post-incident analysis and improvement – Cooperation with law enforcement when necessary THIRD-PARTY SECURITY All third-party service providers must: – Meet our security standards – Sign data processing agreements – Undergo security assessments – Implement appropriate safeguards – Report security incidents promptly LIMITATIONS While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices. If you believe your account security has been compromised, please contact us immediately at Win Matrix Pro.
INTERNATIONAL DATA TRANSFERS
As a global service, your personal information may be transferred to, stored in, or processed in countries outside Australia, including the United Kingdom, member states of the European Union, and other jurisdictions where our trusted service providers operate. DATA TRANSFER MECHANISMS When we transfer personal information internationally, we implement appropriate safeguards: Standard Contractual Clauses (SCCs): – EU-approved standard contractual clauses – Contractual obligations for data protection – Enforceable data subject rights – Effective legal remedies Data Processing Agreements: – Comprehensive agreements with all service providers – Obligations to implement appropriate security measures – Restrictions on further transfers – Audit and compliance requirements Adequacy Decisions: – Transfers to countries with adequate data protection (where applicable) – Reliance on regulatory determinations – Monitoring of adequacy status COUNTRY-SPECIFIC TRANSFERS United Kingdom and European Economic Area (EEA): – Transfers rely on Standard Contractual Clauses and comparable safeguards – We monitor regulatory guidance to ensure continued compliance Other International Service Regions: – We assess privacy and security standards on a case-by-case basis – Supplementary measures are implemented where required by Australian law – We ensure service providers are contractually bound to protect your information YOUR RIGHTS REGARDING TRANSFERS You have the right to: – Obtain information about transfers of your personal information – Request copies of safeguards in place – Object to transfers in certain circumstances – Contact supervisory authorities with concerns CROSS-BORDER DATA FLOW Data Locations: Our data may be stored and processed in: – United Kingdom (primary corporate operations) – European Union member states (infrastructure and analytics) – Other countries where vetted service providers operate cloud or support services Service Provider Locations: – Cloud hosting: Multiple global regions, including Asia-Pacific and Europe – Payment processors: Various jurisdictions subject to contractual safeguards – Analytics providers: Regions necessary to support platform analytics – Customer support: Australia-friendly time zones and international partner sites By using our services, you acknowledge and consent to the transfer of your information as described in this policy. We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.
CHILDREN’S PRIVACY
Our services are intended strictly for Australian residents aged 18 and over. We do not knowingly collect personal information from persons under 18, and participation by minors is prohibited under Australian law. AGE VERIFICATION We implement age verification measures including: – Age confirmation during registration – Government-issued ID verification – Automated age verification services – Ongoing monitoring for underage users – Immediate account suspension if underage use is detected LEGAL COMPLIANCE To comply with the Interactive Gambling Act 2001 (Cth) and applicable state and territory regulations: – We do not knowingly collect information from persons under 18 – We do not market our services to minors – Accounts identified as underage will be closed and associated information deleted PARENTAL RIGHTS If we learn that we have collected personal information from a person under 18: – We will delete the information as quickly as possible – We will terminate the associated account – We will take reasonable steps to prevent future underage access If you are a parent or guardian and believe your child has provided us with personal information: – Contact us immediately at Win Matrix Pro – Provide your child’s information and account details – We will promptly investigate and take appropriate action – We will delete all associated information PREVENTION MEASURES We take the following steps to prevent underage use: – Clear age requirements in Terms of Service – Age gates and verification at registration – Monitoring for suspicious account activity – Cooperation with parents and guardians – Regular compliance reviews Parents and guardians should: – Monitor their children’s internet use – Use parental control tools – Educate children about online privacy – Report any suspected underage accounts to us Our commitment to protecting children’s privacy is absolute. We will cooperate fully with parents, guardians, and authorities to ensure children’s information is protected.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information, provide functionality, and improve our services. WHAT ARE COOKIES Cookies are small text files stored on your device that help us: – Remember your preferences and settings – Keep you logged in – Understand how you use our services – Provide personalized experiences – Deliver relevant advertising – Analyze performance and user behavior TYPES OF COOKIES WE USE Essential Cookies: – Required for basic website functionality – Session management and authentication – Security features – Load balancing – Cannot be disabled without affecting functionality Functional Cookies: – Remember your preferences – Language and region settings – User interface customization – Personalization features Analytics Cookies: – Google Analytics – Hotjar (heatmaps and session recordings) – Performance monitoring – User behavior analysis – Error tracking Advertising Cookies: – Targeted advertising – Retargeting campaigns – Ad performance measurement – Conversion tracking – Third-party advertising networks THIRD-PARTY TRACKING We use the following third-party services: Google Analytics: – Website traffic analysis – User behavior tracking – Demographics and interests – Opt-out: https://tools.google.com/dlpage/gaoptout Hotjar: – Heatmaps and user recordings – Feedback and surveys – Conversion funnels – Opt-out: https://www.hotjar.com/legal/compliance/opt-out Advertising Partners: – Google Ads / DoubleClick – Facebook Pixel – Other advertising networks – Behavioral advertising MANAGING COOKIES You can control cookies through: Browser Settings: – Block all cookies – Block third-party cookies only – Delete existing cookies – Receive notifications before cookies are set Note: Disabling cookies may limit website functionality Opt-Out Tools: – Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout – NAI Opt-out: http://optout.networkadvertising.org/ – DAA Opt-out: http://optout.aboutads.info/ – Your Online Choices (EU): http://www.youronlinechoices.eu/ Do Not Track (DNT): – We currently do not respond to DNT signals – You can use other opt-out mechanisms described above For detailed information about our use of cookies, please see our Cookie Policy. MOBILE TRACKING In mobile applications, we may use: – Device identifiers (IDFA, AAID) – Mobile analytics SDKs – In-app advertising – Push notification tokens You can manage mobile tracking through your device settings: – iOS: Settings > Privacy > Advertising > Limit Ad Tracking – Android: Settings > Google > Ads > Opt out of Ads Personalization
THIRD-PARTY LINKS AND SERVICES
Our website and services may contain links to third-party websites, applications, and services that are not operated by us. THIRD-PARTY WEBSITES Links to External Sites: – We are not responsible for third-party privacy practices – Third-party sites have their own privacy policies – We encourage you to review their privacy policies – We do not control third-party content or practices Examples of Third-Party Links: – Social media platforms – Payment processors – Game providers – Partner websites – Advertising networks – External resources and tools THIRD-PARTY SERVICES We integrate various third-party services: Social Media: – Facebook, Twitter, Instagram, LinkedIn – Social sharing buttons and widgets – These services may track your activity – Subject to their own privacy policies Payment Providers: – Credit card processors – E-wallet services – Bank transfer services – Cryptocurrency processors – Each has their own privacy and security practices Analytics and Advertising: – Google Analytics – Hotjar – Advertising networks – These services collect data about your browsing Game Providers: – Third-party game developers – Game content providers – May collect gameplay data – Subject to their own policies YOUR RESPONSIBILITIES When using third-party services: – Review their privacy policies and terms – Understand what data they collect – Know your rights regarding their data collection – Contact them directly with privacy concerns – Use their opt-out mechanisms if available DATA SHARING WITH THIRD PARTIES When you use third-party features: – You may be sharing information with them directly – They may combine your data with other information – They may use your data for their own purposes – Your data may be subject to different legal protections EMBEDDED CONTENT Our site may include embedded content from: – YouTube or other video platforms – Social media feeds – Third-party widgets and plugins – Advertisement networks Embedded content may: – Set cookies on your device – Track your interaction with the content – Collect data about your browsing – Share data with the content provider We are not responsible for the privacy practices of third-party services, and your use of such services is at your own risk. Please review their policies before sharing your information.
DIRECT MARKETING AND ANALYTICS PREFERENCES
We do not sell personal information for monetary value. We may share limited information with analytics and advertising partners to improve our services and display relevant promotions. You can control this activity by: – Adjusting your browser or device settings to block third-party cookies. – Using our cookie preferences tool (where available) to disable analytics or marketing cookies. – Contacting Win Matrix Pro to request that we stop using your personal information for direct marketing. When you opt out of marketing cookies or communications, you may still see generic promotions, but they will not be tailored using your activity data. Core service functionality will not be affected.
AUTOMATED DECISION-MAKING AND PROFILING
We want to be transparent about any automated decision-making and profiling activities we conduct. AUTOMATED PROCESSING We may use automated systems to: Fraud Detection: – Automated fraud scoring – Suspicious activity detection – Risk assessment algorithms – Account security monitoring – These systems help protect you and our services Personalization: – Game recommendations based on preferences – Customized content delivery – Personalized user interface – Tailored promotional offers Account Management: – Automated account verification – Eligibility determinations – Bonus and reward calculations – Automated customer support routing PROFILING ACTIVITIES We may create profiles based on: – Gaming preferences and history – Interaction patterns with our services – Device and browser information – Geographic location – Inferred interests Purposes of Profiling: – Provide personalized experiences – Improve service recommendations – Detect and prevent fraud – Enhance security measures – Optimize marketing communications NO SIGNIFICANT AUTOMATED DECISIONS We do not use automated decision-making that produces legal or similarly significant effects on you, including: – We do not make fully automated decisions about account access without human review – Automated fraud detection triggers manual review, not automatic blocking – Significant account actions require human oversight – You can contest automated decisions YOUR RIGHTS You have the right to: – Request human review of automated decisions – Contest automated decisions that affect you – Obtain information about the logic involved – Opt out of profiling for marketing purposes (where applicable) – Receive an explanation of automated decision-making To exercise these rights, contact us at Win Matrix Pro. TRANSPARENCY We are committed to transparency about automated systems: – We will inform you when significant automated decisions are made – We provide explanations of automated processing upon request – We regularly review and test automated systems for fairness – We implement safeguards against bias and discrimination If you have concerns about automated processing or profiling, please contact us to discuss your specific situation.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. NOTIFICATION OF CHANGES When we make changes, we will: – Update the “Last Updated” date at the top of this policy – Post the revised policy on our website – Continue to make the policy available through our services For Material Changes: – Provide prominent notice on our website – Send email notifications to registered users (where required) – Request your consent if required by law – Provide a reasonable notice period before changes take effect What Constitutes Material Changes: – New purposes for data collection or use – New categories of personal information collected – Significant changes to data sharing practices – Reduction in your privacy rights or protections – Changes to international data transfers – New tracking technologies REVIEW AND ACCEPTANCE We encourage you to: – Review this Privacy Policy periodically – Check the “Last Updated” date – Stay informed about our privacy practices – Contact us with any questions about changes Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Privacy Policy. PREVIOUS VERSIONS – We maintain records of previous Privacy Policy versions – Previous versions may be available upon request – Contact Win Matrix Pro to request historical versions REGULATORY CHANGES We monitor legal and regulatory developments: – Compliance with new privacy laws – Updates based on regulatory guidance – Changes to meet industry standards – Incorporation of best practices If you disagree with changes to this Privacy Policy, you may: – Stop using our services – Close your account – Contact us to discuss your concerns – Exercise your data deletion rights We are committed to maintaining your trust and will always strive to provide clear notice of privacy practice changes.
CONTACT US AND COMPLAINTS
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us: PRIMARY CONTACT Email: Win Matrix Pro Subject Line: For privacy matters, use “Privacy Inquiry” or “Privacy Rights Request” Company Information: STYLARIS LTD 2 Frederick Street Kings Cross London United Kingdom, WC1X 0ND RESPONSE TIMES We aim to acknowledge and respond to privacy communications as follows: – General inquiries: Within 5-7 business days – Privacy rights requests: Within 30 calendar days (as required under Australian Privacy Principles) – Urgent security matters: Within 24-48 hours – Complaints: Initial response within 10 business days, resolution as soon as practicable PRIVACY RIGHTS REQUESTS When contacting us about privacy rights: 1. Use “Privacy Rights Request” in the subject line 2. Provide your account information or identifying details 3. Clearly state which right(s) you wish to exercise 4. Include any specific details about your request 5. Provide information needed to verify your identity We may need to verify your identity before fulfilling your request by asking for: – Account credentials – Email verification – Additional identifying information – Statutory declaration or certified identification where required by law COMPLAINTS AND CONCERNS If you have a complaint about our privacy practices: 1. Contact us first at Win Matrix Pro 2. Provide details of your concern 3. Include any relevant documentation 4. Specify the resolution you are seeking We take all complaints seriously and will: – Acknowledge receipt of your complaint – Investigate the matter thoroughly – Respond with our findings and proposed resolution – Take corrective action if necessary ESCALATION IN AUSTRALIA If you are not satisfied with our handling of your privacy inquiry or complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC): – Website: https://www.oaic.gov.au/privacy/privacy-complaints – Phone: 1300 363 992 – Office hours: 10:00am to 4:00pm AEST/AEDT, Monday to Friday (excluding public holidays) If your concern relates to unsolicited communications, you may also contact the Australian Communications and Media Authority (ACMA): – Website: https://www.acma.gov.au/make-complaint AUTHORIZED REPRESENTATIVES You may appoint an authorized representative (including a legal guardian or lawyer) to submit a privacy request on your behalf, provided the representative can supply evidence of their authority and we can verify your identity where necessary. DATA PROTECTION OFFICER For privacy matters requiring specialised attention: – Email: support@winmatrixpro.com (Attn: Privacy Officer) – We will route your inquiry to the appropriate privacy specialist We are committed to resolving all privacy concerns in a fair and timely manner. Your privacy is important to us, and we welcome your feedback on how we can improve our practices.
Company Details
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Support: support@winmatrixpro.com